Zooka Sports is pleased to offer a 30 Day Satisfaction Guarantee. We are confident that you will be happy with your Zooka EB-1 External Battery for many years to come but, if for any reason you are dissatisfied, please contact us for instructions on how to return the product directly to Zooka. Returned items must be in good, resellable, "like new" condition with original packaging.
We will be happy to refund the full purchase price of the product but customers are responsible for the return shipping costs to Zooka as well as our original actual shipping costs and 3% processing fees, whether they obtained "free" shipping or not.
IMPORTANT: All order cancellations must be made within 12 hours. After that, your order has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund.
All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
You can contact Zooka Sports using the following methods:
Email: [email protected]
Hours: 10:00am-2:00pm PST Tuesday Only