Spinball Sports doesn't want anyone to be unhappy with their purchase, so Spinball Wizard ball feeders may be returned for any reason within 30 days for a full refund minus a 15% restocking fee and 3% processing fees. The 15% restocking fee is calculated from the normal sale price and not from any additional discount coupons that may have been used. This fee is the lowest in the industry and covers our outgoing shipping costs processing and packaging expenses and minor cosmetic damage to the machine. It is the customer's responsibility to pay for shipping back to Spinball Sports.
IMPORTANT NOTE: Spinball Sports' satisfaction guarantee DOES NOT APPLY if the feeder is intended for use with any pitching machine NOT made by Spinball Sports. In other words, if you ty to get it to work with another brand's pitching machine and it does not work, Spinball Sports WILL NOT accept the machine back!
Spinball Sports Automatic Ball Feeders are covered for 5 years for residential use or 1 year for commercial use.
If one of Spinball Sports' products fails to work like it is supposed to during the warranty period, they will fix it or replace it (our choice) at no charge. The warranty does not cover cosmetic issues, normal wear, misuse of the product or modification/use of the product with any pitching machine that is not made by Spinball Sports.
If a warranty repair is a simple part replacement, they will send you the new part and provide technical support for installing it for free. If you would like them to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to them. They will cover repairs and return shipping.
IMPORTANT: All order cancellations must be made within 12 hours. After that, your order has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund.
All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
You can contact Spinball Sports using the following methods:
Email: [email protected]
Phone: 618-244-4587
Hours: 9:00am-4:00pm CST Mon-Fri
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