THIS TRANSACTION WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS “WEB-X ONLINE STORES”
At Pitching Machine Stop, all orders over $100.00 ship free within the contiguous USA. Shipping is only free for items customers keep; any refunds, regardless of reason, will have our actual shipping charges deducted from the amount of the refund.
Generally, orders placed with us will leave the manufacturers' warehouses within the following number of days. Please refer to each product's page for more specific shipping time frame estimates. During peak seasons, shipping times could be substantially longer than the following estimates:
- Anderson Bats: 2-3 business days
- Baden Sports: 2-3 business days
- Cimarron Sports: 3-5 business days
- First Pitch: Typically 2-4 business days
- Louisville Slugger: 3-5 business days
- Iron Mike: 1-2 weeks
- Heater Sports: 2-3 business days
- Jugs Sports: 2-3 business days
- Spinball/Rawlings Sports: 3-5 business days
- Zooka Sports: 2-4 business days
PLEASE NOTE: Orders made with Klarna (Slice It) take three extra days to process because there is a hold period in order to confirm identity information before payment is confirmed and settled. If you paid with Klarna (Slice It), add three days to the shipping times referenced, above.
During peak buying seasons (the weeks leading up to Christmas and all of Spring and Summer), orders may take up to twice as long to ship. They also may take longer if the manufacturer is waiting on a part. Also, please note that most pitching machine manufacturers take the entire week from Christmas through New Years Day off, so the shipping of any orders placed during that time period may be delayed by a week.
Occasionally, due to unforeseen circumstances, an order may take longer to ship. If an order looks like it is going to take an excessively long time to ship or if an item suddenly goes out of stock, we will be sure to contact you. Although your item may ship out immediately, it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us.
Generally, all orders ship via UPS or FedEx Ground. Because of that we cannot ship to P.O. boxes. We reserve the right to use any carrier, however. Orders typically take 2-5 business days from date of shipping to arrive, depending on the carrier, the shipping destination and the location of the warehouse. During peak holiday seasons, such as Christmas, they can take a few days longer. Therefore, we cannot guarantee any specific delivery date or time frame for receipt of an order.
Because we are not the shipping company, special requests such as "please deliver to back door" cannot be guaranteed. All we can do is pass your request to the shipping company and whether they honor that request is up to them. If you are concerned about a package being stolen, DO NOT have it delivered to your home. Have it delivered to your place of work, instead.
In some circumstances, such as when billing address and shipping address do not match and/or orders that exceed a certain value, we may require a signature upon delivery in order to ensure against fraud. In such an instance, special delivery requests will be ignored.
Under no circumstances will PitchingMachineStop.com be held responsible for orders that take longer to ship nor will we be responsible for compensatory "damages" for items that did not arrive when customers expected them to. Any cancellations that occur because an order has not shipped yet will be refunded less 3% processing fees.
Shipments to Freight Forwarding Companies
Use of a freight forwarding service is at your own risk. If you elect to have your order shipped to a freight forwarding company, your order is considered "delivered, complete and undamaged" when it arrives at that freight forwarding company (unless a damage claim is made by the freight forwarding company at the time of delivery). Any claims for damaged packages, missing items or non-delivery after that are thus void.
Shipments To Alaska, Hawaii
We are happy to ship to Alaska or Hawaii; unfortunately, additional charges apply. Orders to Alaska or Hawaii must be placed by phone. Please contact us so that we may give you an exact shipping price based upon the shipping address.
Canada, and US Territories
Unfortunately, we do not ship to Canada or any U.S. territory.
Unfortunately, we do not offer international shipping at this time to any countries.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But, if your item is damaged or defective in some way, we'll make sure you're taken care of. All of our products are backed by a manufacturer's warranty and/or return policy. In the case where a manufacturer's warranty or return policy differs from our general return policy or satisfaction guarantee, that manufacturer's policy will supersede any generic website policy stated here. Please read each manufacturer's policy at the bottom of this page for their individual policies regarding returns, warranties and any satisfaction guarantees that they may or may not offer.
If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund in the amount of the original order less 3% processing fees. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below. We do not mark an order as "shipped" until we have received a tracking number. Even though you may not have received a tracking number yet, it does not mean the order hasn't already shipped. Therefore, it is imperative that you let us know that you want to cancel an order immediately.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if ALL THREE of the following requirements are met unless not required by the manufacturer's policies (listed, below):
a) The item must be unopened, unused, and still in the original packaging.
b) You must contact us to notify us that you'd like to return the item within 5 calendar days of receiving the item. Although some manufacturers offer a Money Back/Satisfaction Guarantee, some do not, and in all cases, this website adheres to the individual manufacturer policies on returns (see individual manufacturer policies, below). If the manufacturer does not offer a satisfaction guarantee, neither does this website and the item cannot be returned unless it is defective or the wrong item was sent.
c) You MUST contact us to let us know you will be returning the product(s), if allowed by the manufacturer, and then contact the manufacturer to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. Additional charges may also apply for return shipping to you. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone or via Email):
1) You can receive the amount you originally paid as a store credit for the returned item, less our actual cost for shipping and handling, the credit card fees charged to us for the original order and any manufacturer imposed restocking fees, OR
2) You can get a refund to the card you used for purchase for the amount you originally paid, less the credit card fees charged to us for the original order, any manufacturer imposed restocking fees restocking fees and our actual cost for shipping and handling. PLEASE NOTE: The restocking fee is calculated from the normal sale price and not from any additional discount coupons that may have been used.
In either case, you are responsible for return shipping charges to return the product, 3% processing fees and any manufacturer imposed restocking fees. Depending on the amount of time it takes for a manufacturer to credit our account after receiving a returned item, refunds may take up to two weeks after receipt of merchandise by the manufacturer. We will not issue a refund to a customer until the manufacturer has credited our account for the returned item(s).
5. You refuse the delivery of your order, and it comes back to us or the manufacturer
If you refuse an item and it comes back to us or the manufacturer, you will be issued a refund, less any manufacturer imposed restocking fees, 3% processing fees and the cost to ship the item.
Please Note: Because ALL orders ship directly from the manufacturer's warehouses, we do not accept ANY returns to our address. Many manufacturers will refuse a return if not authorized and you will incur further charges when an attempted return is refused by the manufacturer and re-shipped to you.
WARRANTIES & GUARANTEES
All products at Pitching Machine Stop are covered by manufacturer warranties and there are no warranties or guarantees, explicit or implied, made by this website for any product listed on it. Customers must contact the manufacturer directly for any return or replacement and in every case, their policies supersede any general ones stated on this website. Each manufacturer has their own specific conditions for their warranties and/or guarantees, as follows:
To ensure your satisfaction, all Heater Sports products include a Manufacturer's 30 Day Money Back Guarantee. All Heater products are also backed by a Manufacturer's Full 1 Year Warranty that includes repair, replacement and service.
Returned items must be in good, resellable, "like new" condition with original packaging. Unless returning an item that is defective, customers are responsible for the return shipping costs to Heater Sports as well as our original actual shipping costs, whether they obtained "free" shipping or not.
First Pitch warrants the operability of your pitching machine for 5 full years for residential use and for 1 full year for commercial use from the date of purchase. This warranty covers all mechanical and electrical parts against premature wear or failure, electrical malfunction, or accidental damage during reasonable normal use.
Please note: there is a 40% restocking fee for all returns.
- Pitching Machines: 5 year for residential use or 1 year for commercial use with the exception of the Relief Pitcher, which only has a 1 year warranty.
- Ball Feeders: 2 years for residential use or 1 year for commercial use
If any of our products fail to work as expected during the warranty period, please give us a call. We will first attempt to troubleshoot the problem over the phone. If that does not work, we will fix it or replace it (our decision) at no charge. The warranty does not cover regular wear and tear or misuse.
If a warranty repair is as simple as a part replacement, we will send you the new part for free. If the problem is more than something simple and we need to fix it, you will pay the shipping both ways. We will repair at no charge within 24 hours.
NOTE: Because tires and motors are wear items, they will be covered under the warranty as a pro-rated item. For example: If your motor goes out in 3 years you will receive 40% off of a new motor.
Our Guarantee: We know you will absolutely love your new pitching machine, but, if within 10 days you are not satisfied with your First Pitch Pitching Machine, we will refund your money. You must pay for shipping back to us and it must arrive at our warehouse in like-new condition. We will then refund your money minus shipping costs and restocking fees.
BATA Pitching Machines are not "free to try" and they WILL NOT accept returns of their products unless there is something wrong with them, regardless of the reason. In other words, there is no "satisfaction guarantee" on their products. Any unauthorized returns will be refused and may incur additional charges for return shipping back to you!
BATA 10 YEAR WARRANTY
Every BATA pitching machine is thoroughly inspected and tested before leaving the factory. It is warranted to be free of defects from workmanship and materials for the period of ten years from the date of original purchase.
Should any trouble develop during this 10 year period, the machine or parts of it, may be returned to the factory, freight prepaid by customer, for inspection and repair or replacement.
If a part or the entire BATA pitching machine is deemed to be defective, it will be replaced. If the defect occurs within the first 3 years, the part or entire machine will be replaced free of charge and BATA will pay the cost to ship the machine back to you. If the defect occurs after the first 3 years, the part or entire machine will be replaced free of charge and the customer will pay the cost to ship the machine back to them. In either case, customer is responsible for the cost of shipping the part or entire machine to BATA Baseball. On all non-"wear-and-tear" parts, the part will be replaced or repaired free of charge. Tires treads are considered normal wear and tear parts and are not covered by this warranty.
If inspection shows that the necessary repairs are due to damage rather than defect, replacement parts and labor would not be covered under the warranty, and standard labor and replacement costs, as well as return freight costs, would be charged to the customer.
It is our standard policy to require that the defective part be returned before a replacement is issued under warranty.
This warranty does not apply where:
- Repairs have been made or attempted by others without authorization.
- Repairs are required because of normal wear and tear.
- The product has been abused, misused, or improperly maintained.
- Alterations have been made to the machine.
- Non-Commercial products have been used for commercial use.
BATA reserves the right to authorize warranty service or repairs to be done by others. Authorization must be obtained by BATA before any repairs are made or attempted by anyone other than BATA.
Transference of Warranty
The BATA warranty is non-transferable. If you sell your machine, the warranty becomes null and void to the third party.
Commercial Use of our Products
BATA products that are not labeled as "Commercial Grade" are not intended for commercial use. The warranty for non-commercial products used for commercial purposes is One Year.
For full details, please see our Shipping, Returns & Warranties page.
Louisville Slugger/GameMaster 60 Day Limited Warranty:
GameMaster will for sixty days from the date of purchase, repair or replace at its discretion, any part which may prove to be defective in materials or workmanship. Please note that commercial use of the product will void the warranty coverage. This warranty does not cover damage resulting from mishandling in transit, acts of nature, customer made alterations, vandalism, misuse, abuse, lack of reasonable care or normal wear on items, such as those having finished or painted surfaces.
Any replacement product may be either new or like new, provided that it has function-ability at least equal to that of the product being replaced. It is the customer's responsibility to pay for shipping any defective product back to GameMaster, at the customer's expense.
No implied warranty shall extend beyond sixty days from the date of purchase. The liability of GameMaster under this warranty shall be limited to the repair or replacement of defective parts within sixty days of the date of purchase. GameMaster shall not be liable for any incidental or consequential damages. Some states do not allow limitations on how long an implied warranty last or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state-to-state and country-to country.
JUGS Sports Terms and Return Policy
PLEASE READ THIS CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
This Agreement contains the terms and conditions that apply to your purchase from JUGS Sports, Inc. named on the invoice (“JUGS”) that will be provided to you (“Customer”) on orders for products and/or services and support sold in the United States. By accepting delivery of the products and/or services and support described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH JUGS, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER JUGS STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in JUGS’ sole discretion.
Other Documents: These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), except as otherwise noted. Any attempt to alter, supplement or amend this document or to enter an order for product(s) or services and support that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and JUGS.
Governing Law: THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF OREGON, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Payment Terms; Order; Quotes; Interest: Terms of payment are within JUGS’ sole discretion, and unless otherwise agreed to by JUGS, payment must be received by JUGS prior to JUGS’ acceptance of an order. Payment for the products and services and support will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by JUGS. Invoices are due and payable within the time period noted on the reverse side of this invoice, measured from the date of the invoice. JUGS may invoice parts of an order separately. Orders are not binding upon JUGS until accepted by JUGS. Any quotations given by JUGS will be valid for the period stated on the quotation. Customer agrees to pay interest on all past due sums at the highest rate allowed by law.
Shipping Charges; Taxes: Separate charges for shipping and handling will be shown on JUGS’ invoice(s). Unless Customer provides JUGS with a valid and correct tax exemption certificate applicable to the product ship-to location prior to JUGS’ acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on JUGS’ invoice.
Title; Risk of Loss: Title to products passes from JUGS to Customer on shipment from JUGS’ facility. Loss or damage that occurs during shipping by a carrier selected by JUGS is JUGS’ responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. The Customer and/or Agent shall and has the authority to physically examine and accept (including the opening of all sealed containers) for contract conformity, the goods at the seller’s place of business.
Warranties: THE LIMITED WARRANTIES APPLICABLE TO JUGS PRODUCTS ARE INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCTS, AND THERE ARE NO WARRANTIES FOR SERVICES. JUGS MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THIS SECTION AND IN JUGS’ APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE, AND JUGS WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES, ONLY UPON JUGS’ RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. JUGS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JUGS’ RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN JUGS’ APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. JUGS reserves the right to modify its warranty at any time, in its sole discretion.
Return/Exchange Policies: JUGS and parts that are purchased directly from JUGS by an end-use Customer may be returned by Customer in accordance with JUGS “Return Policy” in effect on the date of the invoice. Please check the contents of this shipment immediately against the items listed on this packing slip and for any concealed damage. If anything appears damaged or missing, JUGS Sports must be notified within seven (7) days, or merchandise cannot be replaced.
- Any items that are backordered will be shipped to you as soon as they become available.
- All sales final unless approved for return by JUGS Customer Service. Regarding the return of any merchandise you must call our customer service department at 800-547-6843. Outside the US and Canada call 503-692-1635. You will be assigned a return authorization number and be advised on the process of the return depending on the situation. Please have invoice, order, or serial number available when you call.
- If you wish to return an item not purchased directly from JUGS, please contact the place of purchase for their return procedures.
- Any item approved for return and credit must be sent back within 30 days of receipt. Except for damaged or defective merchandise, a 15% restock fee based upon the retail price will be applied on the return of unused (new) items. Used items cannot be returned for credit. All shipping charges are the responsibility of the customer.
Exchanges: From time to time, JUGS may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with JUGS’ exchange policies in effect on the date of the exchange.
Products: JUGS’ policy is one of on-going product update and revision. JUGS may revise and discontinue products at any time. JUGS will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Spare parts may be new or reconditioned.
Limitation of Liability: JUGS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR THE PROVISION OF SERVICES AND SUPPORT. JUGS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES AND SUPPORT CUSTOMER PURCHASES UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS, JUGS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, JUGS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.
Service and Support: JUGS will provide general service and support, to Customers in the United States, in accordance with the then-current service and support policies and conditions in effect. For end-user Customers, JUGS promises that its support people will attempt to handle over the telephone any problem involving JUGS Products. However, JUGS support people may not be able to understand or resolve any given problem. Service offerings may vary from product to product. JUGS has no obligation to provide service or support until JUGS has received full payment for the Product or services and support that Customer purchased.
Dispute Resolution: The parties will attempt to resolve any claim, dispute or controversy (whether in contract, tort or otherwise) against JUGS, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, “JUGS”) arising out of or relating to this Agreement, JUGS’ advertising, or any related purchase (a “Dispute”) through face to face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to resolve the Dispute through negotiation or mediation within a reasonable time after written notice from one party to the other that a Dispute exists, the Dispute will be settled by binding arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three (3) independent and impartial arbitrators. JUGS will appoint one (1) arbitrator and the other party or parties will appoint one (1) arbitrator. The two (2) appointed arbitrators will then select a third arbitrator, who shall be the presiding arbitrator. The arbitration hearing shall take place in Portland, Oregon and will be governed by the United States Federal Arbitration Act to the exclusion of any inconsistent state laws. The arbitrators shall base their award on the terms of this Agreement, and will follow the law and judicial precedents that a United States District Judge sitting in Oregon would apply to the Dispute. The arbitrators shall render their award in writing and will include the findings of fact and conclusion of law upon which their award is based. Judgment upon the arbitration award may be entered by any court of competent jurisdiction. The existence or results of any negotiation, mediation or arbitration will be treated as confidential. Notwithstanding the foregoing, either party will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the underlying Dispute will be resolved in accordance with this paragraph.
Headings: The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. (REV. 1/09)
Zooka Sports Limited Warranty
Zooka Sports, Inc. warrants Zooka Sports pitching machines for a period of one year from the date of original purchase or 100,000 pitches, whichever comes first. Save the sales receipt to document date of purchase.
Scope of Warranty
This warranty covers all defects in material and workmanship under normal use and service conditions. The following are not covered by the warranty:
- Units on which the serial number has been deleted, modified or removed.
- Units which have been used in commercial service.
- Units damaged by accident, misuse, abuse, neglect, unauthorized product modification or failure to follow instructions contained in the owner’s manual.
- Units damaged by repair by anyone not authorized by Zooka Sports.
- Units damaged during shipment (claims must be presented to shipper).
- Batteries that have not been recharged promptly after use.
Who is protected?
This warranty protects the original purchaser and any subsequent owner(s) during the warranty period, so long as the pitching machine was pur- chased in the United States and a copy of the original bill of sale is submitted whenever warranty service is required.
What Zooka Sports will pay for:
Zooka Sports will pay for all labor and m aterials to repair a warrantable defect. Z ooka Sports will also pay for return shipping to you at a U.S. shipping address. Customers will be charged for shipping to other countries.
How to obtain warranty service:
Call Zooka Sports Technical Service at 425.861.0111 and have your serial number and model number ready. Often, we can resolve the problem promptly on the phone. If we cannot, an R.A. number will be issued which must be clearly displayed on the shipping label. Deliver the unit SHIPPING PREPAID to Zooka Sports. Include your name, address, daytime phone number, copy of original bill of sale, and a brief description of the problem.
Limitation of implied warranties:
All implied warranties, including fitness for a particular purpose and merchant- ability are limited in duration to the length of this warranty. We neither assume nor authorize any representative or other person to assume for us any other liability in con-nection with the sale or shipment of our products.
Limitation of incidental or consequential damages:
Zooka Sports is not responsible for any incidental or consequential damages of any kind. Our liability is limited to the repair or replacement, at our option, of a defective product. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion of incidental or consequential damages so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Spinball Sports/Rawlings Pro Line Warranty and Returns
Plain Language Warranty
If one of our products fails to work like it is supposed to during the warranty period, we will fix it or replace it (our choice) at no charge. The warranty does not cover cosmetic issues, normal wear, or misuse of the product.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installing it for free. If you would like us to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to us. We will cover repairs and return shipping.
Pitching machines are covered for 5 years for residential use or 1 year for commercial use. This warranty is prorated for the wheels, just like car tires. For example, if a wheel only lasts 3 years (60% of rated life) we will give you discount of 40% on a replacement wheel.
Autofeeders are covered for 2 years for residential use or 1 year for commercial.
We don't want anyone to be unhappy with their purchase, so products may be returned for any reason within 30 days for a full refund minus a 15% restocking fee. This fee is the lowest in the industry and covers both our outgoing shipping costs and minor cosmetic damage to the machine. It is the customer's responsibility to pay for shipping back to Spinball Sports for any item they wish to return, for whatever reason. Refunds will be reduced to cover any non-cosmetic damage.
Almost all problems can quickly be resolved with a phone call or email, and we won't try to convince you to keep something you don't want. Please call 618-244-4587 or email [email protected] for fast, friendly assistance.
Cimarron Sports Guarantee, Return Policy and Warranty
REFUSAL OF RETURN/VOIDED WARRANTIES: Products must be installed and maintained properly. Warranty is void due to dealer or consumer negligence or abuse. Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any of such obligations by Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity [or telephone service] or other matters beyond our reasonable control.
SHIPPING DAMAGES: Cimarron Sports is not responsible for damage or loss in transit. We will, however assist you in filing a claim if all of the correct procedures have been carried out. When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against the packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Do not move any damaged freight to a different location. Call our office at 800-816-6517 about any freight damaged merchandise within 48 hours of receipt. Failure to follow any of the above procedures may invalidate any claim you may have against the carrier.