We're on a mission to make you happy, and we won't rest until we've succeeded. We will do everything we can to make your shopping experience with us easy and enjoyable. How are we going to do this, you ask? Read on...
BEFORE THE SALE - Our Lowest Price Guarantee gives you assurance that you're getting the best deal anywhere online. Here's our promise to you: if you find the same pitching machine or batting cage available for a better price on another web site, we'll match it (if you haven't ordered yet) or we'll refund you the difference (if you bought it within the last 30 days). If you have any questions about any of our products please feel free to contact us.
AT THE SALE - We sell only the finest quality products from reputable manufacturers who generally back their products with warranties. We sell only NEW products - no refurbs, no open-box items, no used items - everything is BRAND NEW. The personal information and credit card information you provide us with is safe and secure, and we promise to protect your privacy.
AFTER THE SALE - We'll ship your order within 3-4 business days, unless indicated otherwise on individual product pages, and keep you updated on the status every step of the way. You can contact us during business hours with any questions you have. Many products feature a limited time satisfaction guaranteed policy, which is stated on those products' individual pages, where applicable. Our Return Policy provides assurance that you'll be taken care of in the off chance that you have any problems with your purchase, according to the policies of each manufacturer.
IMPORTANT: All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
Phone numbers for each of the manufacturers on this website are as follows:
- BATA Baseball: 800-762-2282
- Cimarron Sports: 888-816-6517
- First Pitch: 888-400-9498
- Heater Sports: 800-492-9334
- Iron Mike (Master Pitch): 816-452-0228
- JUGS Sports: 800-547-6843
- Louisville Sports (GameMaster): 859-746-9800
- Mound Yeti: 800-762-2282
- Rawlings/Spinball Sports: 618-244-4587
- Zooka Sports: 425-861-0111