Mound Yeti 1 Pitching Machines are not "free to try" and they WILL NOT be accepted for returns unless there is something wrong with them, regardless of the reason. In other words, there is no "satisfaction guarantee" on Mound Yeti products. Any unauthorized returns will be refused and may incur additional charges for return shipping back to you!
Mound Yeti 2 YEAR WARRANTY
Every Mound Yeti pitching machine is thoroughly inspected and tested before leaving the factory. It is warranted to be free of defects from workmanship and materials for the period of two years from the date of original purchase.
Should any trouble develop during this 2 year period, the machine or parts of it, may be returned to the factory, freight prepaid by customer, for inspection and repair or replacement.
If a part or the entire Mound Yeti 1 pitching machine is deemed to be defective, it will be replaced. On all non-"wear-and-tear" parts, the part will be replaced or repaired free of charge. Tires treads are considered normal wear and tear parts and are not covered by this warranty.
If inspection shows that the necessary repairs are due to damage rather than defect, replacement parts and labor would not be covered under the warranty, and standard labor and replacement costs, as well as return freight costs, would be charged to the customer.
It is our standard policy to require that the defective part be returned before a replacement is issued under warranty.
This warranty does not apply where:
- Repairs have been made or attempted by others without authorization.
- Repairs are required because of normal wear and tear.
- The product has been abused, misused, or improperly maintained.
- Alterations have been made to the machine.
- Non-Commercial products have been used for commercial use.
Mound Yeti reserves the right to authorize warranty service or repairs to be done by others. Authorization must be obtained by Mound Yeti before any repairs are made or attempted by anyone other than Mound Yeti or B.C.I.
Transference of Warranty
The Mound Yeti warranty is non-transferable. If you sell your machine, the warranty becomes null and void to the third party.
Commercial Use of our Products
Mound Yeti products that are not labeled as "Commercial Grade" are not intended for commercial use. The warranty for non-commercial products used for commercial purposes is One Year.
IMPORTANT: All order cancellations must be made within 12 hours. After that, your order has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund.
All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
You can contact BCI, the manufacturer of Mound Yeti, using the following methods:
Email: [email protected]
Hours: 7:00am-4:30pm PST Mon-Fri