To ensure your satisfaction, Heater PowerAlley Lite Softballs include a 30 Day Money Back Guarantee. PowerAlley 12" Lite Softballs are also backed by a Full 1 Year Warranty.
Returned items must be in good, resellable, "like new" condition with original packaging. Unless returning an item that is defective, customers are responsible for the return shipping costs to Heater Sports as well as our original actual shipping costs and 3% processing fees, whether they obtained "free" shipping or not.
IMPORTANT: All order cancellations must be made within 12 hours. After that, your order has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund.
All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
You can contact Heater Sports using the following methods:
Email: [email protected]
Hours: 9:00am-4:30pm MST Mon-Fri