First Pitch Ace Warranty and Satisfaction Guarantee
To ensure your satisfaction, the First Pitch Ace pitching machine includes a 10 Day Satisfaction Guarantee. Returned items must be in good, resellable, "like new" condition with original packaging. Unless returning an item that is defective, customers are responsible for the return shipping costs to First Pitch as well as the original actual shipping costs and 3% processing fees, whether they obtained "free" shipping or not. There is also a 40% restocking fee on all returned items.
First Pitch warrants the operability of your Ace pitching machine for 5 full years for residential use or for 1 full year for commercial use from the date of purchase. This warranty covers all mechanical and electrical parts against premature wear or failure, electrical malfunction, or accidental damage during reasonable normal use.
If a warranty repair is as simple as a part replacement, First Pitch will send you the new part for free. If the problem is more than something simple and we need to fix it, you will pay the shipping both ways. First Pitch will repair it at no charge within 24 hours.
NOTE: Because tires and motors are wear items, they will be covered under the warranty as a pro-rated item. For example: If your motor goes out in 3 years you will receive 40% off of a new motor.
IMPORTANT: All order cancellations must be made within 24 hours. After that, it has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
All satisfaction guarantees and warranties are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding their machine.