BATA-1 Pitching Machines are not "free to try" and they WILL NOT accept returns of their products unless there is something wrong with them, regardless of the reason. In other words, there is no "satisfaction guarantee" on their products. Any unauthorized returns will be refused and may incur additional charges for return shipping back to you!
BATA-1 10 YEAR WARRANTY
Every BATA-1 pitching machine is thoroughly inspected and tested before leaving the factory. It is warranted to be free of defects from workmanship and materials for the period of ten years from the date of original purchase.
Should any trouble develop during this 10 year period, the machine or parts of it, may be returned to the factory, freight prepaid by customer, for inspection and repair or replacement.
If a part or the entire BATA-1 pitching machine is deemed to be defective, it will be replaced. If the defect occurs within the first 3 years, the part or entire machine will be replaced free of charge and BATA will pay the cost to ship the machine back to you. If the defect occurs after the first 3 years, the part or entire machine will be replaced free of charge and the customer will pay the cost to ship the machine back to them. In either case, customer is responsible for the cost of shipping the part or entire machine to BATA Baseball. On all non-"wear-and-tear" parts, the part will be replaced or repaired free of charge. Tires treads are considered normal wear and tear parts and are not covered by this warranty.
If inspection shows that the necessary repairs are due to damage rather than defect, replacement parts and labor would not be covered under the warranty, and standard labor and replacement costs, as well as return freight costs, would be charged to the customer.
It is our standard policy to require that the defective part be returned before a replacement is issued under warranty.
This warranty does not apply where:
- Repairs have been made or attempted by others without authorization.
- Repairs are required because of normal wear and tear.
- The product has been abused, misused, or improperly maintained.
- Alterations have been made to the machine.
- Non-Commercial products have been used for commercial use.
BATA reserves the right to authorize warranty service or repairs to be done by others. Authorization must be obtained by BATA before any repairs are made or attempted by anyone other than BATA.
Transference of Warranty
The BATA-1 warranty is non-transferable. If you sell your machine, the warranty becomes null and void to the third party.
Commercial Use of our Products
BATA products that are not labeled as "Commercial Grade" are not intended for commercial use. The warranty for non-commercial products used for commercial purposes is One Year.
IMPORTANT: All order cancellations must be made within 12 hours. After that, your order has already been processed and any cancellations will result in a 3% processing fee deducted from the amount of the refund.
All satisfaction guarantees and warranties, if any, are from the manufacturer only. Pitching Machine Stop DOES NOT warranty products or offer guarantees of any kind. It is the customer's responsibility to contact the manufacturer directly for returns, problems or any warranty issues regarding the product they purchased. Please see our Shipping, Returns & Warranties page for full details about our refund and cancellation policies.
You can contact BATA Baseball using the following methods:
Email: [email protected]
Hours: 7:00am-4:30pm PST Mon-Fri